Poor Customer Service is Bad Public Relations

"There is only one boss: the customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.” Sam Walton

By Niran Adedokun

Whoever came up with the saying “customer is king” could not have had Nigeria in mind. Here, the customer is anything but King. He ends up with the short end of the stick at every turn.

Cheering news from the NCC

By Atim Nkese Nkpubre

Nigerians received with mixed feelings the news from the Nigerian Communications Commission (NCC) about the composite GSM subscriber figure in the country. At a send-forth dinner for former NCC board members in Abuja penultimate Saturday, the Executive Vice Chairman of the NCC , Dr. Eugene Juwah, gave the number of subscribers in Nigeria as over 113 million with an investment profile currently standing at about a whooping $25 billion! Nigeria has, indeed, witnessed a huge advancement in the telecommunications sector.

Airtel Unveils New Advertising Campaign in Nigeria

By Atim Nkese Nkpubre

• Celebrates Robust Network Coverage across Country

• Reassures Nigerians of Reliable, Fast 3.75G Internet Coverage

Lagos, Nigeria; Tuesday, March 19th, 2013: In demonstration of its robust and extensive network coverage across the country, Airtel Nigeria has unveiled a new campaign to capture its numerous corporate milestones and emphasize its readiness to take advantage of the huge benefits of the soon-to-begin Mobile Number Portability (MNP).

Knorr and Sweet Mother’s Day Menu

By Atim Nkese Nkpubre
My eight-year old daughter came home from school penultimate Wednesday with two miniature samples of Knorr seasoning mix for soup and stew, respectively. She said representatives of Unilever Nigeria had visited their school and distributed the packs to the pupils to take home to their mothers. Typical of kids, she didn’t leave my room that evening until she had extracted a promise from me to use her secret ingredients to cook for her as soon as I could.
The note that accompanied the gift read “Sweet Mother’s Day Menu.” And from the wordings of the love letter from Knorr, I reckoned the samples were meant to reach the recipients before Mother’s Day, but that couldn’t be achieved city-wide owing to the sheer logistics of covering a mega metropolis like Lagos. I got my

Pope Francis as a metaphor for changing times in the Roman Catholic Church

By Atim Nkese Nkpubre

The emergence of Pope Francis as the new leader of the Roman Catholic Church has ended the debate about who would become the new Bishop of Rome, as the Pope is known, following the retirement of Pope Benedict, who left the papacy last month, to begin the first papal retirement in 600 years. Interesting times of drastic changes are here.

Pray, what is Dana Air's current status

I received the above message from Dana Air last week.
Expectedly, a lot has happened to Dana Air and Nigerians generally, since the tragic incident of June 3, 2012, when a Dana flight from Abuja crashed in a residential area in the Iju-Ishaga neighbourhood of Lagos. The crash, believed to have been caused by dual engine failure, resulted in the deaths of all 153 people on board as well as about 10 deaths on the ground.

 Americans and (dog) citizenship diplomacy

By Atim Nkese Nkpubre
A few weeks back, George W. Bush, former President of the United States of America from 2001 -2009 and his wife, Laura, released an emotional statement to announce the demise of their famous 12 year-old dog, Barney, who had lost the battle to lymphatic cancer. Poor thing!

Atiku’s Enduring Public Relations Structure

By ‘Niran Adedokun

Alhaji Atiku Abubakar, former Vice President of the Federal Republic of Nigeria is an interesting personality. I may not fancy his brand of politics but any discerning person would agree there is something intriguing, trusty and almost compelling about the Turaki Adamawa. Love him or hate him, you cannot easily ignore this enigma.

International Women’s Day: Celebrating the Nigerian Woman!

By Atim Nkese Nkpubre
The eighth (8^th) day of March is marked the world over as the International Women’s Day. Women’s Day is held every year to celebrate the achievements of women throughout history and across nations.